Development of a mobile application system for raha beverages company limited management communication at different levels

Abstract

The existing forms of communication at Raha Beverages Company Ltd are not effective enough hence bringing about the demand for an effective communication system in the company. The Raha Application is a system that supports internal communication across all levels of the company. As the company expands through the means of strategic planning in a certain time frame, these transitions bring about change in the company structure as well as processes ranging from production, transportation, the workforce to communication which runs in parallel. Forms and methods of data collection described involved were interviews, observations, document analysis, joint application design, brainstorming and prototyping. Interview and observation were the main used forms. This system was implemented using agile software development, which defines software development from program specification, design, implementation, and testing which are interleaved that support frequent delivery of new versions for evaluation. The mobile application is designed for internal communications at different levels among employees. Each employee will have to be given initial login credentials to enable first-time login but will be recommended to change the credentials once logged in according to their preferences. The mobile application system developed was tested and evaluated to assess its usability for effective communication. The system provided benefits like better management control, better decision making, improved efficiency in communication, a faster way of reporting, easy access and availability of information. Therefore, this study presents a mobile application system solution that will support sustainability in communication throughout the entire company for effective company communication