Browsing by Author "Niyongabire, Pacifique"

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    Biometric banking system for effective paperless cash withdrawals at CRDB Bank Burundi
    (NM-AIST, 2024-08) Niyongabire, Pacifique
    In the ever-changing banking landscape, attempts have been made to improve customer experiences and expedite operations. However, there remains a continuing difficulty at bank teller counters, where transactions are still done on paper, resulting in operational inefficiency and customer dissatisfaction. Despite its effort to provide excellent financial services, CRDB Bank Burundi confronts a similar difficulty. To remedy this, our project introduces a cutting edge biometric banking system for secure and paperless withdrawals at the bank teller desk. The development integrates modern biometric technology, such as fingerprint scanning and RFID card identification for customers with hand disabilities or contactless alternative. It is guided by a detailed investigation of existing banking inefficiencies. The system promotes client satisfaction by allowing personal interaction with bank tellers and integrating clear notifications via SMS, WhatsApp, and email after each transaction. Furthermore, the technology links fingerprints or cards to current bank accounts, allowing for faster withdrawals and a more secure banking environment. Extensive testing proves the system's dependability, efficiency, streamlined operations, and other features contributing to its effectiveness, paving the way for deployment. This initiative represents a paradigm leap in banking, offering clients a smooth and secure transaction experience.
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    Secure and Efficient Teller Desk Transactions Through Biometric and RFID Technology
    (Springer Nature, 2026-04-01) Niyongabire, Pacifique; Michael, Kisangiri; Leo, Judith; Lyimo, Martine
    This paper introduces a biometric banking system, a technological innovation that is set to transform cash withdrawals at CRDB Bank Burundi by eliminating paper-based transactions. The system’s key features include biometric authentication methods, such as fingerprint and RFID card scanning, integrated with advanced encryption protocols for robust data security. It effectively addresses common banking inefficiencies, such as lengthy transaction times and security vulnerabilities associated with manual processes. Additionally, the system offers real-time transaction notifications via SMS, WhatsApp, or email, enhancing transparency, and customer satisfaction. Extensive testing with CRDB staff, customers, and other interested individuals has demonstrated the system’s efficiency, reliability, and user acceptance. A statistical survey conducted with CRDB staff, customers, and other stakeholders revealed an 85% reduction in transaction times, a 90% increase in operational efficiency, and a significant improvement in security measures. The findings highlight significant reductions in transaction times, increased operational efficiency, and heightened security measures. This paper discusses the system's design, implementation, and testing phases, emphasizing its potential to revolutionize banking operations and set a precedent for digital transformation in the banking sector.