Biometric banking system for effective paperless cash withdrawals at CRDB Bank Burundi
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Date
2024-08
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Publisher
NM-AIST
Abstract
In the ever-changing banking landscape, attempts have been made to improve customer
experiences and expedite operations. However, there remains a continuing difficulty at bank
teller counters, where transactions are still done on paper, resulting in operational inefficiency
and customer dissatisfaction. Despite its effort to provide excellent financial services, CRDB
Bank Burundi confronts a similar difficulty. To remedy this, our project introduces a cutting
edge biometric banking system for secure and paperless withdrawals at the bank teller desk.
The development integrates modern biometric technology, such as fingerprint scanning and
RFID card identification for customers with hand disabilities or contactless alternative. It is
guided by a detailed investigation of existing banking inefficiencies. The system promotes
client satisfaction by allowing personal interaction with bank tellers and integrating clear
notifications via SMS, WhatsApp, and email after each transaction. Furthermore, the
technology links fingerprints or cards to current bank accounts, allowing for faster withdrawals
and a more secure banking environment. Extensive testing proves the system's dependability,
efficiency, streamlined operations, and other features contributing to its effectiveness, paving
the way for deployment. This initiative represents a paradigm leap in banking, offering clients
a smooth and secure transaction experience.